Seetec Pluss aims to provide an excellent service throughout our business and we believe our customers should be treated with dignity and respect at all times.

If you feel we have got something wrong, or are unhappy with any aspect of our service, we want to know so we can put it right.

How to comment or complain

In the first instance, you may wish to speak to your Change Coach and we would hope to resolve things for you at this point. However, should you wish to make a complaint then this is what you need to do.

Inform us of your complaint by:

  • Telling another member of staff
  • Completing our feedback form (link to contact form)
  • Call us on: 0800 334 5525 or email: feedback@pluss.org.uk
  • Write to us at: Seetec Pluss, Complaints Officer, Merriott House, Hennock Road Central, Exeter, EX2 8NP.

If you are on a DWP programme and are not satisfied with our final response, you can ask the Independent Case Examiner (ICE) at the Department for Work and Pensions to look at your complaint.

You must send a copy of our final response within six months to: ice@dwp.gsi.gov.uk

Phone: 0800 414 8529
Typetalk: 08002 0151 221 6500

Have a question? Call us 0800 334 5525 Contact us